Customer service

Our customer service will assist you with any questions related to booking an activity, such as finding the best time, booking a group, enquiring about availability or redeeming an activity.

We will also assist you if you wish to cancel your subscription, make a complaint, or if you have any questions about the use of the AarreApp website.

Weekdays 9 – 19

Saturdays 10-18

Phone numbers: +358105172660 / +358105172661 (also whatsapp messages)

Price of the call – standard local network/mobile rate.

Email: contact@aarre.app / asiakaspalvelu@aarre.app

CANCELLATION TERMS

AarreApp purchases include afourteen (14) day cancellation right, however, the cancellation must be made (3) days prior to the date agreed with the service provider.

Cancellations: by calling AarreApp customer service

CHOICE OF TIME GUARANTEE

Holiday plans can change unexpectedly, which is why subscriptions purchased through AarreApp come with two benefits:

Flexible date selection: the AarreApp offers nine (9 ) months to redeem the activity, service or accommodation purchased.

Postponement of the reservation: the possibility to postpone the date of the reservation for a period of nine(9) months, as long as it is made at least three(3) days before the start of the agreed reservation, unless a longer/shorter period is indicated in the description of the service. Note. Not all orders require an appointment (always mentioned in the service description). If you have any questions, please contact customer service for more information.